Terms & Conditions

01. Appointments

Each lash appointment is scheduled for up to 3 hours to allow time for a consultation, lash design and application. Please arrive on time so we can complete your full set without rushing. Late arrivals may result in a shortened service or rescheduling.

02. Deposits

A non refundable 50% deposit is required to confirm your booking. The deposit is taken securely via Stripe and is deducted from your total appointment cost. Deposits are not refundable except where we are required to cancel the appointment from our side.

03. Cancellations and rescheduling

Cancellations and rescheduling requests must be made at least 48 hours in advance. Changes made within 48 hours of the appointment time will forfeit the deposit. To reschedule, please contact us as soon as possible.

04. Business hours

Studios are open Monday to Sunday, 10am to 8pm by appointment. Please note that we are closed during the last week of every month. Available booking slots shown on the website reflect these opening hours.

05. Gift cards

Gift cards can be purchased online and loaded with any amount of your choice. Once purchased, the recipient receives a unique code that can be used during online booking. Gift card balances are applied at checkout, and any remaining balance can be used on future bookings until the card is fully redeemed. Gift cards are not redeemable for cash.

A 10% discount is applied when a gift card is used during booking. Only one gift card code can be used per booking.

06. Client consent

Before every appointment, you must complete and agree to our Client Consent Form. This confirms that you understand the risks, aftercare instructions and our policies. If you do not consent, we cannot proceed with the treatment.

07. Health and safety

Please inform us of any eye conditions, allergies, sensitivities, pregnancy, or recent eye treatments before booking. We reserve the right to refuse or postpone treatment if we believe it is unsafe for you or may affect the results.

08. Payments

All payments, including deposits and gift cards, are processed securely by Stripe. The remaining balance for your appointment is payable at the studio unless otherwise arranged. We accept the payment methods supported by our checkout, including Apple Pay and Google Pay where available.

09. Website use

You agree to use our website and booking system lawfully and not to disrupt or misuse our services. We may suspend or refuse service if we detect abuse, fraud or repeated no shows.

10. Changes and questions

We may update these terms from time to time. The latest version will always be available on this page. If you have any questions, please email bookings@thelashmatch.co.uk.

Effective date: 29 July 2026